You can now designate certain customers as being exempt from service and/or delivery charges in their customer profile. Typically this is done to reward certain customers by making them feel special, increasing customer loyalty. Version 2.6 helps in this regard - the description of the charge will automatically be changed to read “Default delivery/service fee of $X.XX waived”. Florists who are making an effort to reinforce their relationships with their best customers will find this feature very useful. You can of course add the service/delivery charge back in on a per-order basis.